Glossary

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Series A / Series B

Definition:

Formal fundraising stages where a startup raises capital to scale operations.

Server-Side Rendering (SSR)

Definition:

A process where the server renders HTML before sending it to the client, improving speed and SEO.

Service Design

Definition:

The activity of planning and organizing an institution's people, infrastructure, and communication to improve quality.

Service Level Agreement (SLA)

Definition:

A contractually defined agreement that defines response times and expectations for lead handling or uptime.

Session Recording

Definition:

Video playback of a user's journey to identify issues.

Shared Accountability Model

Definition:

Partnership structure defining shared responsibility for outcomes.

Shared Services Model

Definition:

A collaborative, centralized approach where a single digital architecture and team can manage the web presence for multiple departments.

Single Sign-On (SSO)

Definition:

An authentication process allowing a user to access multiple applications with one set of credentials.

Site Search (Webflow)

Definition:

Functionality allowing users to search site content.

Sitecore Content Hub

Definition:

Sitecore's cloud platform for managing marketing content and assets.

Sitecore Experience Manager (XM)

Definition:

The content management core of Sitecore, often used as a headless system.

Sitecore Experience Platform (XP)

Definition:

Sitecore's integrated DXP known for high licensing and implementation costs.

Sitecore SXA

Definition:

Sitecore's toolkits designed to accelerate development but still requiring expertise.

Sitemap

Definition:

A file that lists all the pages on a website, used to improve navigation and ensure search engine crawlers find all content.

Spam/Bot Mitigation

Definition:

Techniques used to block automated spam and malicious bot traffic.

Specialized Labor Cost

Definition:

The high hourly rate required for developers with niche platform knowledge.

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