Glossary

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Series A / Series B
Formal fundraising stages where a startup raises capital to scale operations.
Server-Side Rendering (SSR)
A process where the server renders HTML before sending it to the client, improving speed and SEO.
Service Design
The activity of planning and organizing an institution's people, infrastructure, and communication to improve quality.
Service Level Agreement (SLA)
A contractually defined agreement that defines response times and expectations for lead handling or uptime.
Session Recording
Video playback of a user's journey to identify issues.
Shared Accountability Model
Partnership structure defining shared responsibility for outcomes.
Shared Services Model
A collaborative, centralized approach where a single digital architecture and team can manage the web presence for multiple departments.
Single Sign-On (SSO)
An authentication process allowing a user to access multiple applications with one set of credentials.
Site Search (Webflow)
Functionality allowing users to search site content.
Sitecore Content Hub
Sitecore's cloud platform for managing marketing content and assets.
Sitecore Experience Manager (XM)
The content management core of Sitecore, often used as a headless system.
Sitecore Experience Platform (XP)
Sitecore's integrated DXP known for high licensing and implementation costs.
Sitecore SXA
Sitecore's toolkits designed to accelerate development but still requiring expertise.
Sitemap
A file that lists all the pages on a website, used to improve navigation and ensure search engine crawlers find all content.
Spam/Bot Mitigation
Techniques used to block automated spam and malicious bot traffic.
Specialized Labor Cost
The high hourly rate required for developers with niche platform knowledge.

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